Is there enough sun but no water? Is the water spray getting weaker and weaker? Don't rush to return or exchange it. In fact, most problems with Poposoap fountain pumps can be self-checked and repaired within 5 minutes. This article will provide you with a systematic troubleshooting and repair guide for solar fountain pump models such as Poposoap P108D.
Common Problems and Solutions: Quick Check Table
| Problem Phenomenon | Possible Causes | Quick Solution |
|---|---|---|
| No water spray, no operation at all | No sunlight / Connector not properly plugged in / Dry burn protection triggered | Check if there is sufficient sunlight (direct light required); confirm that the connector is plugged in tightly; immerse the pump body completely in water to restart |
| The water spray fluctuates | Unstable solar power supply / Loose nozzle | Adjust the direction of the solar panel; confirm that the nozzle is tightened and plugged in firmly |
| The water output is getting weaker and weaker | The filter cotton is clogged / there is debris in the nozzle | Remove and clean the filter cotton and nozzle, and use a soft brush to clean the blockage |
| There is enough sunlight, but it does not start | The battery is exhausted / the control chip is delayed | Aim the solar panel at the sun for 2 hours and then test |
Step 1: Confirm if There is Sufficient Sunlight
Poposoap's fountain pump relies on solar panels to operate. If there is insufficient sunlight or it is blocked, the pump will not start.
- Recommended installation location: a location with direct sunlight ≥ 4 hours per day (e.g., an unobstructed backyard, the middle of a balcony)
- Solar panels facing south, angle: 45° in summer, 60° in winter
- Common misunderstandings: Solar panels facing north / shaded by eaves or tree shades / tested in the early morning or dusk (insufficient light)
Step 2: Check if the Pump Body is Completely Immersed in Water
If the pump body is not completely immersed in water, the "dry burn protection function" that automatically shuts off the power will be triggered to prevent damage.
- ✔️ Correct installation: The fountain pump should be completely immersed in water, with the top nozzle about 2-3cm above the water surface
- ❌ Common mistakes: The water level is too low / the float is loose, causing the pump body to tilt
👉 Solution: Add water to the bird bath or pond, and adjust the float or pump body position.
Step 3: Clean the Filter Cotton and Nozzle
After long-term operation, the filter cotton is prone to accumulating debris such as feathers, fallen leaves, algae, etc., causing the water flow to weaken or completely block.
Quick Cleaning Steps:
- Remove the filter cotton from the bottom of the nozzle and the pump body.
- Rinse with clean water and brush gently with a soft brush.
- If there is stubborn scale, you can use:
- Vinegar water formula: 10ml white vinegar + 100ml clean water, soak for 15 minutes.
Quick cleaning once a week and deep cleaning once a month can effectively extend the service life.
Step 4: Check the Cable Connection and Battery Power
- Make sure the plug of the solar panel connected to the pump body is firmly plugged in.
- If it is cloudy for a long time, the battery may be exhausted. Let the solar panel charge in the sun for 1~2 hours and restart.
- Note: Poposoap products are designed to run during the day, and it is normal not to start at night.
Tip: When Should I Contact Customer Service or Replace Parts?
It is recommended to contact Poposoap customer service in the following situations:
- No response at all (sufficient sunlight, normal wiring, and sufficient water).
- The battery is obviously swollen or leaking (replaceable batteries).
- Parts are missing (we provide additional nozzles, filter cotton, and other accessories).
📞 Customer service channel: support@poposoapsolar.com
Or submit through the official website form.
Real User Case Sharing
"The first time I used a fountain pump, I was shocked when it stopped spraying water after three days. As a result, the customer service taught me to clean the filter cotton, and it came back to life!" - Kristy M., California.
"When there was not enough sunlight, the water sprayed intermittently. Later, I adjusted the angle + cleaned the nozzle and it became smooth." - James D., Florida.
Summary Checklist
- The sunlight is bright enough and the board faces south
- The water is deep enough, and the pump body is completely submerged in the water
- The nozzle and filter cotton are clean
- The power plug is secure 🔌
Just follow the above process, and 99% of the problems can be solved quickly!
🛒 If you are looking for a simple and reliable solar fountain pump, welcome to check out Poposoap's latest model:
👉 Click to learn more products & place an order >>
If you have more questions, please leave a message or contact our customer service team, and we will answer you as soon as possible.
